ZOTEFOAMS

Facilitating communication and learning between managers when working at height

Manufacturing company Zotefoams were looking to address gaps in understanding of the organisation’s Working at Height policies and procedures. With the help of RRC, they identified gaps and provided appropriate bespoke training to meet their specific needs.

The training would be attended by senior and technical managers, as well as members of the SHE department. It was clear that tailoring the course towards the company's specific needs was important, as was active engagement and discussion between the attendees. As such, it was decided that in-person training was the best option to ensure the level of discussion desired.


During the training session, RRC’s expert tutor made sure to adapt the course material in a way that best matched the needs of the business, while still ensuring the syllabus was fully covered. This included leaving space for discussions about the current policies and procedures, to ensure all teams and managers were on the same page.


The ability to adapt the course in such a specific way was recognised by some of the delegates, noting that RRC’s approach was “refreshing”, and didn’t rely too heavily on PowerPoints to deliver information.


The SHE Department found the session highly effective, commenting:

“We would not have managed these senior managers on [our] own & communicate the key message. We ourselves learned a lot from this session”. 

The company is now looking to carry out similar sessions every 6 months on various topics, and are looking at RRC’s Live Online options to allow more people to attend.

Feedback is important in ensuring we know how our customers feel about our courses and service, so please do take a couple of minutes to get in touch and let us know what you think.

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