In late 2023, RRC were contacted by Northumbria Healthcare to organise training for their staff. Arranged by Health and Safety Advisor Bryan Thompson, the training was part of their ongoing commitment to health and safety within the organisation:
“We are committed to building a robust H&S awareness within our organisation. There are no particular issues or concerns, just a keenness to have suitably trained staff in all departments.”
As a student of RRC himself undertaking the NEBOSH National Diploma, Bryan was impressed by the quality of RRC’s online learning portal, and the excellent communication. This, combined with RRC’s excellent value for money in comparison to other providers, meant he decided to task RRC with the wider training.
The training included a series of 1-day NEBOSH courses focusing on specific areas of Health and Safety - from managing stress to leadership training. Delivered via zoom, the programme included over 50 learners across 5 courses.
While all courses received excellent feedback from those who attended, the NEBOSH Managing Stress at Work course stood out, with attendees commenting that it gave them greater understanding in dealing with stress in the workplace.
A group of 11 also enrolled on Live Online courses for the NEBOSH National General Certificate in Occupational Health & Safety. This cohort noted that it was a difficult, but rewarding course. They commented that the excellent course content has given them a greater understanding of health and safety, and that the tutors were very supportive and knowledgeable.
Bryan himself also remarked on RRC’s ability to adapt to changing needs as several last minute changes were required, noting the excellent customer service provided by the RRC team.
The organisation is already seeing the benefits of the training:
“Our organisation has seen huge benefits from the training received, from carrying out risk assessments, contributing to a safe workplace and more comprehensive reporting of accidents and near misses. We have noticed a higher number of near misses being reported but a reduction in accidents that may cause harm. We have also increased the number of reports of potential H&S issues being reported due to the increased awareness of all of our supervisors and managers.”
Following on from the success of the programme, Northumbria Healthcare are keen to continue to develop their staff with the help of RRC. This includes further 1-day courses for frontline staff, as well as more in depth training for those in supervisory or management positions. Bryan commented:
“It has helped me, as the H&S advisor, to build on the good H&S footing we already had. We are developing a safer environment to work in which is being reflected in the number of incidents/near misses being reported.”
