A guide to the fundamentals of quality management and quality procedures, RRC's Quality Management Step Notes is a reference booklet designed to provide answers to questions such as: "How do you define quality?"; "What is total quality management?"; and "How can zero defects be achieved?"

It is ideal for quality practitioners, managers, and those interested in taking on additional responsibilities for quality management at work. It includes a list of useful abbreviations, a glossary of terms and helpful information on a range of quality issues.

A guide to some key environmental issues and terms, RRC's Environmental Step Notes include a glossary providing definitions of technical terms, as well as a general guide to statutes and regulations that moderate environmental problems, such as air, water and land pollution. It also provides a brief account of some organisations and associations that monitor and regulate environmental issues.

RRC's ISO 14001 Environmental Awareness provides an overview of some of the key environmental problems and the actions we can take to make sure the environment is a cleaner and safer place to live in.

This guide looks at what constitutes the environment, the main problems relating to industrialisation, pollution and global warming and the effects of water, air and land pollution. It also covers the legal, moral and financial responsibilities of individuals and companies with respect to environmental management and includes a useful glossary of environmental terms and their meanings.

RRC's Environmental Issues for Senior Managers provides a comprehensive introduction to environmental issues, including important environmental legislation and the main requirements of ISO 14001. It is ideal for those who are involved in working to make their business more sustainable, including those who are about to embark on the implementation of an Environmental Management System. It would also be ideal for anyone who has a responsibility for contributing, monitoring or suggesting environmental improvements at work, or wants to participate in company policy-making and future developments.

The guide provides a good overview of: legal compliance in the UK; integrating environmental functions into the business; current issues of environmental concern and multinational initiatives; environmental accidents; and accountability to the public and other stakeholders.

RRC's Introduction to ISO 14001 provides a detailed introduction to ISO 14001, the international standard for Environmental Management Systems (EMS). It is ideal for anyone who is part of an organisation that is about to embark on the implementation of an Environmental Management System, or anyone who wants to increase their knowledge of EMS in general.

It offers an introduction to the ISO 14001 standard itself (detailing its scope and main requirements) and also covers environmental policy. Finally, the guide goes on to discuss each element of the standard in detail (planning, implementation and operation, checking and management review) and provides an overview of relevant environmental legislation and sources of further reading.

RRC's Executive Briefing on ISO 14001 provides a concise overview of current environmental concerns and the key issues that managers should be aware of. It summarises the requirements of ISO 14001, the international standard for environmental management, and discusses the certification process and how to get started with an Environmental Management System (EMS).