A guide to the fundamentals of quality management and quality procedures, RRC's Quality Management Step Notes is a reference booklet designed to provide answers to questions such as: "How do you define quality?"; "What is total quality management?"; and "How can zero defects be achieved?"

It is ideal for quality practitioners, managers, and those interested in taking on additional responsibilities for quality management at work. It includes a list of useful abbreviations, a glossary of terms and helpful information on a range of quality issues.